"Calling Again...": Relationships Between Customer Repeat Calls, Hostility, and Service Quality
| Year of publication: |
2013
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|---|---|
| Authors: | Seger-Guttmann, Tali ; Medler-Liraz, Hana |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 20507926. - Vol. 34.2013, 2 (1.4.), p. 159-174
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