Can cognitive capital sustain customer satisfaction? : the mediating effects of employee self-efficacy
Year of publication: |
2020
|
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Authors: | Alyahya, Mansour Abdullah ; Mohamed, Elsayed ; Akamavi, Raphaël ; Elshaer, Ibrahim A. ; Azzaz, Alaa M. S. |
Published in: |
Journal of open innovation : technology, market, and complexity. - Basel : MDPI, ISSN 2199-8531, ZDB-ID 2832108-X. - Vol. 6.2020, 4/191, p. 1-29
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Subject: | cognitive capital | employee self-efficacy | shared goals | shared norms | shared values | sustained customer satisfaction | Sozialkapital | Social capital | Soziale Werte | Social values | Unternehmensethik | Business ethics | Betriebsklima | Work climate | Arbeitsleistung | Job performance | Kundenzufriedenheit | Customer satisfaction |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Other identifiers: | 10.3390/joitmc6040191 [DOI] hdl:10419/241577 [Handle] |
Source: | ECONIS - Online Catalogue of the ZBW |
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