Can Customers Detect Script Usage in Service Encounters?
| Year of publication: |
2012
|
|---|---|
| Authors: | Victorino, Liana ; Verma, Rohit ; Bonner, Bryan ; Wardell, Don |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, Calif. [u.a.] : Sage Periodicals Press, ISSN 1094-6705, ZDB-ID 14900695. - Vol. 15.2012, 4, p. 390-401
|