Can response management benefit hotels? : evidence from Hong Kong hotels
Year of publication: |
2015
|
---|---|
Authors: | Liu, Xianwei ; Schuckert, Markus ; Law, Rob |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 32.2015, 7/8, p. 1069-1080
|
Subject: | Online ratings | response management | reputation management | cross-cultural | TripAdvisor | Hongkong | Hong Kong | Hotellerie | Hotel industry | Firmenimage | Corporate reputation | Corporate Social Responsibility | Corporate social responsibility | Management |
-
The business value of online consumer reviews and management response to hotel performance
Xie, Karen L., (2014)
-
TripAdvisor and reputation : a case study of the hotel industry in Cyprus
Nicoli, Nicholas, (2017)
-
Kim, Sora, (2022)
- More ...
-
Liu, Xianwei, (2016)
-
Hospitality and tourism online reviews : recent trends and future directions
Schuckert, Markus, (2015)
-
Schuckert, Markus, (2015)
- More ...