Can standard operating procedures be motivating? Reconciling process variability issues and behavioural outcomes1
| Year of publication: |
2005
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| Authors: | De Treville, Suzanne ; Antonakis, John ; Edelson, Norman |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 16.2005, 2, p. 231-242
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