Capacity planning and management of IT incident management services based on queuing models
Ta-Hsin Li; Juhnyoung Lee
| Year of publication: |
2015
|
|---|---|
| Authors: | Li, Ta-Hsin ; Lee, Juhnyoung |
| Published in: |
Maximizing management performance and quality with service analytics. - Hershey, Pa. : Business Science Reference, ISBN 978-1-4666-8496-6. - 2015, p. 1-32
|
| Subject: | Störungsmanagement | Disruption management | IT-Management | IT management | IT-Infrastruktur | IT infrastructure | Kapazitätsplanung | Capacity planning | Personaleinsatzplanung | Crew scheduling | Warteschlangentheorie | Queueing theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011407886