Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center
| Year of publication: |
2003
|
|---|---|
| Authors: | Aksin, O. Zeynep ; Harker, Patrick T. |
| Published in: |
European Journal of Operational Research. - Elsevier, ISSN 0377-2217. - Vol. 147.2003, 3, p. 464-483
|
| Publisher: |
Elsevier |