Capturing the dynamics of in-process consumption emotions and satisfaction in extended service transactions
| Year of publication: |
1998
|
|---|---|
| Authors: | Dubé, Laurette ; Morgan, Michael S. |
| Published in: |
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy. - Amsterdam : Elsevier, ISSN 0167-8116, ZDB-ID 6226917. - Vol. 15.1998, 4, p. 309-320
|