Case studies - Energizing the business - Creating business excellence in a service based electrical utility
Year of publication: |
1999
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Authors: | Henderson, Joan ; McAdam, Rodney ; O'Neill, Edel |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 9.1999, 6, p. 389-395
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Saved in:
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