Case studies - Measuring and managing service quality: Integrating customer expectations
| Year of publication: |
2001
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|---|---|
| Authors: | Robledo, Marco Antonio |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 11.2001, 1, p. 22-31
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