Case Study #4: Empathy: Effective Response with Escalating Aggression

This is the fourth case study in the series Holding These Truths: Empowerment and Recognition in Action. This series presents case studies for a future conflict resolution textbook. It has been successfully piloted with several international classes. Those, who benefit most, stress the importance of carefully studying the introduction. (See Introduction to Conflict Case Studies, Nancy D. Erbe). Because the case study format is intentionally unique, written in an interactive and non-linear workbook style, unlike many introductions, the information provided there is required for understanding the case studies. Readers are encouraged to send comments and critiques directly to the author. Because of the deliberate one-of-a-kind format of the text, detailed page-by-page comments and questions are welcome. A list of the entire series is included below. Introduction to Conflict Case Studies Case Study #1: Neutral Fact-Finding and Empowerment Within Conflicted Systems Case Study #2: Intrapersonal Approaches to Conflict: Cognitive and Perceptual Biases Case Study #3: Negative Intergroup Influence Case Study #4: Empathy: Effective Response with Escalating Aggression Case Study #5: Assessing Covert Bad Faith and Power Abuse Case Study #6: Cultural Competence: Ethical and Empowered Response With Discrimination Case Study #7: Empowered Process---Skilled Leadership: Diffusion, Party Capacity and Speaking Truth to Power Case Series #8: Empowered Process: Multicultural Collaboration