Case study analysis of Six Sigma implementation in service organisations
| Year of publication: |
2012
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|---|---|
| Authors: | Chakraborty, Ayon ; Tan, Kay Chuan |
| Published in: |
Business process management journal. - Bradford : Emerald, ISSN 1463-7154, ZDB-ID 13799617. - Vol. 18.2012, 6 (2.11.), p. 992-1020
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