HBR CASE STUDY - Just in Time for the Holidays - It's the busiest time of year for North Pole Workshops, and production is in high gear. But an unexpected surge in demand for one toy may leave children around the world disappointed on Christmas morning, whether they've been naughty or nice.
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Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2005, p. 39-52