Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
Mokh Suef, Suparno Suparno and Moses Laksono Singgih
| Year of publication: |
2017
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|---|---|
| Authors: | Suef, Mokh ; Suparno ; Singgih, Moses Laksono |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 3, p. 512-527
|
| Subject: | Innovation | Product development | Surveys | Quality function deployment | Customer satisfaction | Complaints | Kundenzufriedenheit | Qualitätsmanagement | Quality management | Produktentwicklung | New product development | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Produktmanagement | Product management | Data-Envelopment-Analyse | Data envelopment analysis |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-03-2015-0036 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011703582