Causal relationships between table game players’ perceptions of service quality, perceived winning, and game spending : moderating effects of demographic factors
Sang Mi Jeon; Vincent P. Magnini and Insin Kim and Sunghyup Sean Hyun
| Year of publication: |
2013
|
|---|---|
| Authors: | Jeon, Sang Mi ; Magnini, Vincent P. ; Kim, Insin ; Hyun, Sunghyup Sean |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 25.2013, 6, p. 922-944
|
| Subject: | Casinos | Betting | Customer services quality | Consumer behaviour | Hospitality management | Table game player | Perceived winning | Game spending | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Glücksspiel | Gambling | Spieltheorie | Game theory | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010125916