Challenges and design of a data-oriented complaint and failure management
Robin Tuertmann, Maximilian Ruessmann, Malte Schroeder, Alexander Linder and Robert Schmitt
| Year of publication: |
July-August 2016
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|---|---|
| Authors: | Tuertmann, Robin ; Ruessmann, Maximilian ; Schroeder, Malte ; Linder, Alexander ; Schmitt, Robert |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 7/8, p. 885-896
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| Subject: | continuous improvement | failure management | classification | Qualitätsmanagement | Quality management | Vorschlagswesen | Employee suggestion system | Beschwerdemanagement | Complaint management | Management | Krisenmanagement | Crisis management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1188000 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011581215