Challenges in re-designing operations and jobs to embody AI and robotics in services : findings from a case in the hospitality industry
Erica Mingotto, Federica Montaguti, Michele Tamma
| Year of publication: |
2021
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|---|---|
| Authors: | Mingotto, Erica ; Montaguti, Federica ; Tamma, Michele |
| Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 31.2021, 3, p. 493-510
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| Subject: | AI | Service robots | Service management | Operations | Hospitality | Jobs | Gastgewerbe | Hospitality industry | Roboter | Robot | Dienstleistungsmanagement | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s12525-020-00439-y [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012666402