Changes in the satisfaction with consulting services according to the opinion of entrepreneurs in North-Eastern Hungary 2001-2016

Ágnes Tokár-Szadai

The Institute of Business Sciences of the University of Miskolc carried out a survey of management consulting firms and enterprises in 2001, 2005-2006 (Szadai, 2007), 2011-2012 (Tokár-Szadai, 2014), and 2015-16 in North-eastern Hungary. The goal of our surveys was to determine the status (importance) of business consulting in our region (North-eastern Hungary) and examine the changes in the entrepreneurs’ experiences with consulting services over the last 15 years.The satisfaction with consultants and the results of consulting services have improved a little, but haven’t changed significantly in the last 15 years. According to our surveys, more solutionoriented proposals would make the consultants more convenient to their clients.

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Year of publication:	2017
Authors:	Tokár-Szadai, Ágnes
Published in:	Journal of contemporary economic and business issues. - Skopje : Faculty of Economics, ISSN 1857-9108, ZDB-ID 2860276-6. - Vol. 4.2017, 2, p. 85-96
Subject:	survey \| satisfaction \| management consulting service \| client \| northeastern Hungary \| Ungarn \| Hungary \| Unternehmensberatung \| Consultancy services \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Unternehmensdienstleistung \| Business services