Changing the Way We Manage Change.

Intro -- Contents -- Preface -- Chapter 1 General Introduction and Overview of the Book Ronald R. Sims -- Part I The Process and People of Change -- Chapter 2 Unleashing the Power of Self- Directed Learning Richard E. Boyatzis -- Chapter 3 Employee Involvement Is Still the Key to Successfully Managing Change Serbrenia J. Sims and Ronald R. Sims -- Chapter 4 Holistic Model for Change Agent Excellence: Core Roles and Competencies for Successful Change Agency Scott A. Quatro, Erik Hoekstra, and Jerry W. Gilley -- Chapter 5 The Changing Roles and Responsibilities of Change Agents Ronald R. Sims -- Part II Global Views and Experiences of Change -- Chapter 6 Why The Bridge Hasn't Been Built and Other Profound Questions in Multicultural Organizational Development Terry R. Armstrong -- Chapter 7 Reconciling the Dynamic of Symbols and Symptoms in Bringing about International Change Edgar J. Ridley -- Part III Change Cases -- Chapter 8 Change Management Methods in an Exciting New World of Business- to- Business Commerce Ronald R. Sims and William J. Mea -- Chapter 9 Privatization of Public Utilities Drives Change in Consulting Firms Kathi Mestayer -- Chapter 10 Data Processing toKnowledge Management: Are Information Technology Professionals Still Addressing the Same Change Management Issues? Gigi G. Kelly -- Chapter 11 The Balanced Scorecard: New Strategy Applications in Business- to- Business Commerce William J. Mea, Theodore L. Robinson III, and James W. Handlon -- Part IV New Approaches and Models for Change -- Chapter 12 Changing How Organizations Manage Change from the Inside Out Andrea B. Bear and Kathleen A. Brehony -- Chapter 13 Change: Build It In, Just Like Quality! William I. Sauser, Jr. and Lane D. Sauser -- Chapter 14 Creating a New Kind of Conversation: A Consultant's Role in Building Sustainable Change in the New Economy Ann C. Baker.