Chapter 27 Work Groups and Action Teams: Distinguishing Among Task-oriented Groups

This chapter describes the ways in which tasks structure group discussion and performance in organizational settings. Work teams are defined as three or more members of the same organization who work interdependently toward a shared task or goal while supporting that organization's mission. Action teams are a specific type of work group. They are characterized by tactical tasks that require newly formed teams to perform in high-stakes situations. This chapter starts by covering historical trends in organizational culture and climate and team training. The remainder of the chapter focuses on the interrelationships among tasks, communication, and performance. Several tips for managing effective work teams, such as staying on task during meetings and responding to changing team membership, are discussed. This chapter closes by making recommendations for future research.