Chapter 7 The Automate and Operationalize Capability

Chapter Summary This chapter focuses on automating and operationalizing the intelligence models and solutions developed through design and analysis. The authors draw from project management, planning, and implementation practices to identify the activities involved in this capability. Automating is defined more broadly than simply adding technology to a solution. Instead, it includes all aspects of operationalizing a solution for business use, including establishing a business model, building an operating model, operationalizing and deploying the solution in business operations, monitoring the solution, reviewing feedback and anomaly detection, and finally training for sustainability. This capability focuses on deriving the maximum business value from a solution and taking steps to ensure that there is an excellent long-term business return on investment. This chapter also includes practical business stories.