Chapter 6 - NAVIGATING THE NEW DIGITAL WORLD - CHANNELS, FRAUD, RISK - CONNECTING WITH CUSTOMERS IN A MULTI-CHANNEL WORLD - Banks that have performed well throughout the crisis have understood their customers' needs, but there are still opportunities in the marketplace
| Year of publication: |
2011
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|---|---|
| Authors: | Davis, Jim |
| Published in: |
The banker : global financial intelligence. - London : Financial Times Business, ISSN 0005-5395, ZDB-ID 211902x. - Vol. 130.2011, p. 74-76
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