Characteristics of Human Resources Management in Tourism Industry of Republic of Armenia

Human Resources are the most important assets for any kind of institutions. The tourism and hospitality industry is considered one of the most sectors that rely on the human element in the provision of services, the critical importance of employees' involvement in the quality process of an organization is based on belief that the best process innovation ideas come from people actually doing the job. Tourism industry specially hotel industry undoubtedly a labor–intensive industry. Its success depends "on the social and technical skills of its personnel, their ingenuity and hard work, their commitment and attitude".It is also true in the labor intensive industry; the effective utilization of human resource can give an organization its competitive edge. "BY effectively linking with HRM with organizational objectives and needs, human resources can be recruited, developed, motivated and retained towards gaining a competitive advantage".Thus the success of the tourism and hospitality industry depends on the quality of its employees and their effective management in order to assist the organization to achieve its objective. this research prepared to study the human management resources environment in Armenia and analyses the situation of this management, and its efficiency, and its needs