Citizen centric assessment framework for e-governance services quality
Vinay Singh and Garima Singh
| Year of publication: |
2018
|
|---|---|
| Authors: | Singh, Vinay ; Singh, Garima |
| Published in: |
International journal of business information systems : IJBIS. - Olney, Bucks. : Inderscience Enterprises, ISSN 1746-0972, ZDB-ID 2193362-5. - Vol. 27.2018, 1, p. 1-20
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| Subject: | citizen centric e-governance | e-governance services | citizen satisfaction | quality assessment | information quality | service quality | governance quality | Dienstleistungsqualität | Service quality | E-Government | E-government | Öffentliche Dienstleistung | Public services | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | Öffentliche Verwaltung | Public administration |