Classification of quality attributes
| Year of publication: |
2007
|
|---|---|
| Authors: | Witell, Lars ; L÷fgren, Martin |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 17.2007, 1, p. 54-73
|