Classifying customer requirements using Kano model and Kano map : the case of hospital services
Arash Shahin, Sajad Akasheh
| Year of publication: |
2017
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|---|---|
| Authors: | Shahin, Arash ; Akasheh, Sajad |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 21.2017, 4, p. 500-515
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| Subject: | customer satisfaction | quality | service | Kano model | Servqual | Goldis Hospital | Kundenzufriedenheit | Customer satisfaction | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011816880