Classifying restaurant service quality attributes by using Kano model and IPA approach
Fan-Yun Pai, Tsu-Ming Yeh and Cheng-Yeh Tang
| Year of publication: |
March-April 2018
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| Authors: | Pai, Fan-Yun ; Yeh, Tsu-Ming ; Tang, Cheng-Yeh |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 29.2018, 3, p. 301-328
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| Subject: | service quality | Kano model | refined Kano model | importance-performance analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Gastronomie | Restaurant industry | Messung | Measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2016.1184082 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011854059