Client satisfaction versus profitability : an empirical analysis of the impact of formal controls in strategic outsourcing contracts

Nishtha Langer, Deepa Mani and Kannan Srikanth

Year of publication:	2014
Authors:	Langer, Nishtha ; Mani, Deepa ; Srikanth, Kannan
Published in:	Information systems outsourcing : towards sustainable business value. - Berlin : Springer, ISBN 3-662-43819-4. - 2014, p. 67-88
Subject:	IT-Management \| IT management \| Outsourcing \| IT-Dienstleister \| IT service provider \| Kundenzufriedenheit \| Customer satisfaction \| Projektmanagement \| Project management \| Kontrolle \| Control

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