Client-side project management capabilities: dealing with ethical dilemmas

Purpose – The purpose of this paper is to present results and analysis from a case study on ethical dilemmas faced by client-side project management employees of a large Australian University. Design/methodology/approach – A single case study approach was adopted using the property services division's experience of potential ethical dilemmas that staff were exposed to as a focus for the unit of analysis. Data were triangulated by interviewing the Deputy Director of the division, a programme manager, a project manager and a client (stakeholder) with experience of dealing with the division. Each person was interviewed and the interview transcribed and analysed using grounded theory to make sense of the data. Findings – Four potential ethical dilemmas were identified: fraud/bribery/corruption; favouritism and special treatment; occupational health and safety and duty of care; and professionalism and respect for others. Leadership, governance structure and (organisational and national) culture supported initiative and independent thinking through cause-and-effect loops and consequences and this meditated and influenced how these dilemmas were dealt with. Research limitations/implications – This was just one case study in one cultural and governance setting. Greater insights and confidence in conclusions could be gained with replication of this kind of study. This study was part of a broader study of ethics in project management (PM) that consisted of eight other cases studies by others in the wider research team, also a quantitative study has been undertaken with results to be presented in other papers/reports. The main implication is that governance and workplace culture are two key influences that moderate and mediate an individuals inherent response to an ethical dilemma. Practical implications – Clients (project owners or POs) and their representatives (PORs) hold a pivotal role in ensuring that PM work takes place within an environment characterised by high ethical standards yet the authors know that all PM parties, including client-side PORs, are faced with ethical dilemmas. What do the authors mean by an “ethical dilemma” and how may POs ensure that their PORs behave ethically? This paper provides practical guidance and demonstrates how ethical dilemmas can be analysed and appropriate action taken. Social implications – Ethics in PM has profound implications for value generation through projects. Project managers need sound guidance and processes that align with society's norms and standards to be able to deliver project value so that commercial or sectarian interests do not dominate project delivery at the expense of society in general. Originality/value – This paper provides a rare example of a case study of project teams facing ethical dilemmas. The PM literature has few cases such as this to draw upon to inform PM theory and practice.