Comment: benchmarking and best practice in the small hotel sector

This comment paper calls for a need to view benchmarking as a means to disseminate best practice in small hospitality organizations. Outlines the barriers to benchmarking in the sector and endorses the role and value of grading and award schemes as “external benchmarking” agencies.

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Year of publication:	1998
Authors:	Ogden, Susan M.
Published in:	International Journal of Contemporary Hospitality Management. - MCB UP Ltd, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 10.1998, 5, p. 189-190
Publisher:	MCB UP Ltd
Subject:	Benchmarking \| Hotels

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Type of publication:	Article
Type of publication (narrower categories):	research-article
Language:	English
Other identifiers:	10.1108/09596119810227794 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014763452