Communicating for managerial effectiveness : challenges, strategies, solutions

Foreword -- Preface -- Introduction -- Foundation -- Understanding communication -- Examining communication approaches -- Scrutinizing ethical issues -- Imparting the organizational culture -- Communication challenges -- Selecting and using communication technologies -- Managing data, information, knowledge, and action -- Providing performance feedback -- Communicating across organizational boundaries -- Structuring and using robust decision-making practices -- Communicating about change -- Cultivating the innovative spirit -- Building a world-class communication system -- Glossary -- Index -- About the author