Comparative analysis of experience-oriented customer needs based on the Kano model: an empirical study
| Year of publication: |
2012
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|---|---|
| Authors: | Ko, Hsien-Tang ; Lu, Hsi-Peng ; Yu, Hueiju |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 12 (1.9.), p. 1973-1991
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