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Understanding emotionally involved publics : The effects of crisis type and felt involvement on publics’ emotional responses to different consumer product crises
Kim, Jeesun, (2016)
Understanding emotionally involved publics : the effects of crisis type and felt involvement on publics' emotional responses to different consumer product crises
The role of CSR in crises : integration of situational crisis communication theory and the persuasion knowledge model
Ham, Chang-Dae, (2019)