Comparing alternative service quality scales : an investigation using confirmatory factor analysis in a health care setting
Hakan Cengiz and Yahya Fidan
| Year of publication: |
January-March 2017
|
|---|---|
| Authors: | Cengiz, Hakan ; Fidan, Yahya |
| Published in: |
Services marketing quarterly. - New York, NY : Haworth Press, ISSN 1533-2969, ZDB-ID 2050792-6. - Vol. 38.2017, 1, p. 15-22
|
| Subject: | Confirmatory factor analysis | domain specific instrument | health care | SERVQUAL | Dienstleistungsqualität | Service quality | Faktorenanalyse | Factor analysis | Gesundheitsversorgung | Health care | Gesundheitswesen | Health care system | Theorie | Theory |