Comparing Objective Service Failures and Subjective Complaints: An Investigation of Domino and Halo Effects
| Year of publication: |
1996
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|---|---|
| Authors: | Halstead, Diane ; Morash, Edward A. ; Ozment, John |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 36.1996, 2, p. 107-116
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