Comparing the Diffusion of Online Service Recovery in Small and Large Organizations
| Year of publication: |
2006
|
|---|---|
| Authors: | Neale, Larry ; Murphy, Jamie ; Scharl, Arno |
| Published in: |
Journal of marketing communications. - Abingdon : Taylor & Francis, ISSN 1352-7266, ZDB-ID 13178519. - Vol. 12.2006, 3, p. 165-182
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