Competing with quality service in good times and bad
Year of publication: |
2009
|
---|---|
Authors: | Berry, Leonard L. |
Published in: |
Business Horizons. - Elsevier, ISSN 0007-6813. - Vol. 52.2009, 4, p. 309-317
|
Publisher: |
Elsevier |
Saved in:
Online Resource
Saved in favorites
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