Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Manish Agrawal, Govind Hariharan, H. Raghav Rao, and Rajiv Kishore
| Year of publication: |
2013
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|---|---|
| Authors: | Agrawal, Manish ; Hariharan, Govind ; Rao, H. Raghav ; Kishore, Rajiv |
| Published in: |
Journal of organizational computing and electronic commerce. - Norwood, NJ : Ablex Publ., ISSN 1091-9392, ZDB-ID 1331391-5. - Vol. 23.2013, 3, p. 169-199
|
| Subject: | mediation | competition | search | expertise | satisfaction | switching costs | Wechselverhalten | Switching behaviour | Kundenzufriedenheit | Customer satisfaction | Wettbewerb | Competition | Theorie | Theory | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009787387