Complainers versus non-complainers: a multi-national investigation of individual and situational influences on customer complaint behaviour
Piyush Sharma; Roger Marshall; Peter Alan Reday; Woonbong Na
| Year of publication: |
2010
|
|---|---|
| Authors: | Sharma, Piyush ; Marshall, Roger ; Reday, Peter Alan ; Na, Woonbong |
| Published in: |
Journal of marketing management : MM. - Abingdon : Routledge, Taylor & Francis Group, ISSN 0267-257X, ZDB-ID 645971-7. - Vol. 26.2010, 1/2, p. 163-180
|
| Subject: | Beschwerdemanagement | Complaint management | Kundenzufriedenheit | Customer satisfaction | Singapur | Singapore | Südkorea | South Korea | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003979657