Complaint behaviour by third parties : exploring service quality, customer satisfaction and word-of-mouth in health clubs
António Carrizo Moreira, Pedro Miguel Freitas da Silva
| Year of publication: |
2016
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|---|---|
| Authors: | Moreira, António Carrizo ; Freitas da Silva, Pedro Miguel |
| Published in: |
International journal of sport management and marketing : IJSMM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1475-8962, ZDB-ID 2194292-4. - Vol. 16.2016, 3/6, p. 152-171
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| Subject: | health clubs | service quality | word-of-mouth | WOM | satisfaction | complaint behaviour | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Beschwerdemanagement | Complaint management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011641960