Complaint management model of manufacturing products using text mining and potential failure identification
Ririn Diar Astanti, Ivana Carissa Sutanto and The Jin Ai
| Year of publication: |
2022
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|---|---|
| Authors: | Astanti, Ririn Diar ; Sutanto, Ivana Carissa ; Ai, The Jin |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 34.2022, 6, p. 2056-2068
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| Subject: | Complaint | Continuous improvement | Failure mode effect analysis | Text mining | Beschwerdemanagement | Complaint management | Data Mining | Data mining | Text | Qualitätsmanagement | Quality management | Industrie | Manufacturing industries | Vorschlagswesen | Employee suggestion system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-05-2021-0145 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014320990