Complaints and resolutions in a peer-to-peer business model
Hyoungeun Moon, Wei Wei, Li Miao
| Year of publication: |
2019
|
|---|---|
| Authors: | Moon, Hyoungeun ; Wei, Wei ; Miao, Li |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 81.2019, p. 239-248
|
| Subject: | Airbnb | Attribution of responsibility | Complaints | Peer-to-peer | Resolutions | Sharing economy | Share Economy | Geschäftsmodell | Business model | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2019.04.026 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012128338