Complementary Use of Rasch Models and Nonlinear Principal Components Analysis in the Assessment of the Opinion of Europeans About Utilities
| Year of publication: |
2011
|
|---|---|
| Authors: | Ferrari, Pier ; Salini, Silvia |
| Published in: |
Journal of Classification. - Springer. - Vol. 28.2011, 1, p. 53-69
|
| Publisher: |
Springer |
| Subject: | Customer satisfaction | Eurobarometer | Ordinal variables | Service quality |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10009149633