Computer‐based technologies to support operations management in Hong Kong

Presents the findings of two surveys of computer‐based technologies to support operations management (OM) in Hong Kong. One of the surveys is to examine the status of the use of computer‐based technology and to uncover the extent to which it is being used to support quality including such aspects as quality control, quality assurance and quality management in Hong Kong. The other survey is to investigate the average level of information technology (IT) applications ‐ the Internet, World Wide Web, local area network, etc. ‐ in small and medium manufacturing enterprises (SMEs) in Hong Kong. It is focused on the information needs and access of the SMEs with a view to understanding the existing operation, problems and needs of SMEs in regard to communication, information access and dissemination and the difficulties of applying IT in these areas.