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Computing Performance Measures in a Multi-Class Multi-Resource Processor-Shared Loss System
Aksin, O. Zeynep, (1998)
To Sell or Not To Sell: Determining the Tradeoffs between Service and Sales in Retail Banking Phone Centers
Capacity sizing in the presence of a common shared resource: Dimensioning an inbound call center
Aksin, O. Zeynep, (2003)