Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 1-2, 1981
H. Keith Hunt and Ralph L. Day, eds.
| Year of publication: |
1982
|
|---|---|
| Other Persons: | Hunt, H. Keith (contributor) ; Day, Ralph L. (contributor) |
| Institutions: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.> (contributor) |
| Publisher: |
Bloomington, Ind. : Dept. of Marketing, School of Business, Indiana Univ. |
| Subject: | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
| Extent: | V, 98 S graph. Darst 28 cm |
|---|---|
| Conferences: | Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior ; 6 (Bloomington, Ind.) : 1981.10.01-02 |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Konferenzschrift |
| Language: | English |
| Notes: | Literaturangaben |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10001420669