Conceptualisation of service quality for hybrid services: a hierarchical approach
| Year of publication: |
2013
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|---|---|
| Authors: | Ganguli, Shirshendu ; Roy, Sanjit Kumar |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 21017797. - Vol. 24.2013, 9 (1.10.), p. 1202-1218
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