Conceptualization and measurement of service quality dimensions in business markets : a case of Indian IT industry
P. S. Raychaudhuri and Rehela Farooqi
| Year of publication: |
2013
|
|---|---|
| Authors: | Raychaudhuri, P. S. ; Farooqi, Rehela |
| Published in: |
The IUP journal of management research : IJMR. - Hyderabad : Icfai University Press, ISSN 0972-5342, ZDB-ID 2521149-3. - Vol. 12.2013, 1, p. 33-61
|
| Subject: | Dienstleistungsqualität | Service quality | Indien | India | Performance-Messung | Performance measurement | Messung | Measurement | Industrie | Manufacturing industries | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009714559