Conceptualizing consumers' experiences of product-harm crises

Ursula Haas-Kotzegger and Bodo B. Schlegelmilch

Year of publication:	2013
Authors:	Haas-Kotzegger, Ursula ; Schlegelmilch, Bodo B.
Published in:	The journal of consumer marketing. - Bingley : Emerald Publishing Limited, ISSN 0736-3761, ZDB-ID 630151-4. - Vol. 30.2013, 2, p. 112-120
Subject:	Konsumentenverhalten \| Consumer behaviour \| Produktsicherheit \| Product safety \| Österreich \| Austria

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