Conflict Resolution Skills and Techniques in Management Development — Part II

This is the second part of a practical paper showing how conflict resolution skills can be used by managers. Part I of this article appeared in Vol. 2 No. 3 which outlined the FIDO model. This emphasised the importance of working through the four key issues of Feelings, Information, Decisions and Outcomes. The ideas are developed further in this article.

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Year of publication:	1983
Authors:	Dick, Bob
Published in:	Journal of Management Development. - MCB UP Ltd, ISSN 1758-7492, ZDB-ID 2020272-6. - Vol. 2.1983, 4, p. 15-31
Publisher:	MCB UP Ltd

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Type of publication:	Article
Type of publication (narrower categories):	review-article
Language:	English
Other identifiers:	10.1108/eb051547 [DOI]
Source:	Other ZBW resources

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